Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Load Cruises ("we", "us", or "our") operates the website loadcruises.com (the "Service"). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our Service or contact us by phone at +1-888-909-1339.

1. Information We Collect

1.1 Information You Provide

When you submit a cruise inquiry, contact us, or book a service, we may collect:

• Full name
• Email address
• Phone number
• Travel preferences (destination, dates, cruise line, number of travelers)
• Billing information (only when completing a booking)
• Passport details (only when required for international cruise bookings)
• Communications with our customer service team

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type, device type, operating system
• Pages visited, time spent on pages, referring URLs
• Cookie identifiers and similar tracking technologies

2. How We Use Your Information

We use your information for the following legitimate business purposes:

• To respond to your cruise inquiries and provide quotes
• To process and manage cruise bookings
• To communicate booking confirmations, updates and travel documents
• To provide customer support before, during and after your trip
• To send promotional offers (only if you opt in)
• To improve our website, services and customer experience
• To prevent fraud, abuse and unauthorized activity
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic and personalize content. We may use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Such as Google Analytics, to understand how visitors use our site.
• Advertising cookies: Including Google Ads, Facebook Pixel and similar services to show relevant ads.

You can control cookies through your browser settings or by using opt-out tools provided by advertising networks. For Google Ads, visit Google Ad Settings.

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Cruise lines and travel suppliers: To complete bookings you have authorized.
• Payment processors: To securely process transactions.
• Service providers: Such as hosting, email, analytics and customer support tools that operate on our behalf.
• Legal authorities: When required by law, court order, or to protect our rights and the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including SSL encryption, restricted access controls and secure data storage to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce agreements. Booking records are typically retained for 7 years for tax and audit purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the data we hold about you.
• Right to correction: Request that we correct inaccurate information.
• Right to deletion: Request deletion of your personal data, subject to legal exceptions.
• Right to opt out: Unsubscribe from marketing communications at any time.
• Right to data portability: Request your data in a portable format.
• Right to non-discrimination: Exercise your rights without fear of denied service.

To exercise any of these rights, contact us at support@loadcruises.com or call +1-888-909-1339.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete and the right to opt out of the sale of personal information. We do not sell personal information.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your data based on legitimate interests, contractual necessity, your consent, or legal compliance. You have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites including cruise lines and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us